Privacy policy

This notice on the collection and further processing of personal data applies to the website “https://www.trioptics.de” of the data controller 

TRIOPTICS GmbH
Strandbaddamm 6
D-22880 Wedel
Email: info@trioptics.com 
Tel.: (+49) (0) 4103 18006 0

Data protection officer
Frank Hillmer
SIKKER GmbH
Kreuzstr. 10
04103 Leipzig
E-Mail: info@sikker.de

When you visit our website, your browser automatically sends information to our website server in the background. This information is temporarily stored in a “log file.” We do not collect or store your IP address in full. It is only collected/stored in a shortened and thus anonymized form.

The following information is processed when you visit our website:

• Browser type/version
• Operating system used
• The preciously visited page (referrer URL)
• Host name of the accessing computer
• Time of the server request

We require this data to ensure a smooth connection to the website, to guarantee and evaluate system security and stability and for other administrative purposes.

Legal basis: Art. 6(1)(f) GDPR. Our legitimate interest is based on the purposes listed above for the collection of data.
Storage period: 14 days. Should there be any indications of security issues, the data will be stored for a longer period for the purpose of investigating the incident.

When you visit our website, we use cookies. You can find more details about this processing in the “Cookies” section of this privacy notice.

If you send us an email request, we store the contact data and content contained in it and process it to complete your request. Please note that unencrypted emails are not sufficiently protected against access, modification or deletion by third parties. 

Legal basis: Art. 6(1)(f) GDPR. Our legitimate interest lies in offering a convenient means of contacting us.

Storage period: The stored data is retained until the purpose of processing no longer applies and no legal retention periods prevent its deletion. The storage period is also assessed according to the statutory limitation periods, which, for example, according to Sections 195 et seq. the German Civil Code (BGB), are usually 3 years, but in certain cases may also extend up to 30 years.

If you subscribe to the newsletter on our website, we process personal data such as your email address and name on the basis of your consent. We use this data exclusively to send you information about us and our products. For the newsletter, we use the services of a provider located in the European Union. With regard to the processing of personal data, we have contractually obliged this provider to comply with the requirements of European data protection law.

We receive information about usage data through the newsletter service. This includes, among other things, information on whether an email has reached the recipient or been rejected by the server.

You can unsubscribe from the newsletter at any time, for example by clicking the “Unsubscribe” link in the newsletter or by sending an email to: info(at)trioptics.com. Your data will then be deleted.
Legal basis: Art. 6(1)(a) GDPR.
Storage period: Until consent is revoked or in the case of undeliverability for technical reasons.

We integrate bunny fonts from Bunny.net, BunnyWay d.o.o., Dunajska cesta 165, 1000 Ljubljana, Slovenia, into our website. We only set bunny fonts in connection with the use of the newsletter service from GetResponse Sp. z o.o. This enables us to make the website visually appealing without the need to set third-party cookies.

When you visit our website, certain data, including personal data, is processed. The categories of data processed are: technical connection data for server access (IP address, date, time, page accessed, browser fingerprinting).

We will ask for your consent to the transmission of your IP address and the associated setting of a cookie. You can revoke your consent to the setting of cookies at any time. Please note that the lawfulness of the processing of your personal data up to the point of revocation remains unaffected. If you do not consent, the newsletter registration form will not be displayed.

Legal basis: Art. 6(1)(a) GDPR in conjunction with Section 25 TDDSG
The other categories of data mentioned are technical in nature and do not allow any conclusions to be drawn about you as an individual.
Storage period: Until consent is revoked, or the transmitted IP address is automatically deleted after seven days. The (other) technical connection data mentioned above is anonymous and may therefore be processed.

We process personal data for customer satisfaction surveys that we receive from our various contractual and business partners and our customers (data subjects).

Relevant personal data necessary for customer satisfaction surveys includes last name, first name, company name, email address, and possibly other data.

Legal basis: Art. 6(1)(a) GDPR.
Storage period: Until consent is revoked.

We provide several contact forms on our website that you can use to send us general and service requests and to announce returns. We collect the data that you can enter in the respective form. The information marked with an asterisk is mandatory information, without which we cannot process your request. We process your information only for the purpose of processing your request and in the event of follow-up questions. If you contact us from Germany via the contact form on our U.S. website, your data may be processed on American server. For this purpose, we require your consent, which we obtain under the contact form on the U.S. website. The same applies to requests from other EU countries. If the data is transferred to the U.S., we wish to point out that there is a theoretical risk that your data may be processed by U.S. authorities for monitoring and surveillance purposes without you having any legal remedies.

Legal basis: Art. 6(1)(f) GDPR. Our legitimate interest lies in offering our website visitors a convenient means of contacting us (EU). 
Art. 6(1)(a) GDPR for requests from the EU via the U.S. website.
Storage period: The stored data is retained until the purpose of processing no longer applies and no legal retention periods prevent its deletion. The storage period is also assessed according to the statutory limitation periods, which, for example, according to Sections 195 et seq. the German Civil Code (BGB), are usually 3 years, but in certain cases may also extend up to 30 years.

We do not generally disclose the data that we receive when you visit our pages to third parties. Your data may be disclosed if, for example:

• you have given us your express consent to do so (Art. 6(1)(a) GDPR),
• it is necessary for us to disclose the data in order to assert legal claims and we have no reason to assume that you have an overriding legitimate interest in preventing the disclosure of your data (Art. 6(1)(f) GDPR);
• we must disclose your data because we are legally required to do so (Art. 6(1)(c) GDPR).

Cookies or similar technologies are text files that are stored locally in the cache of your internet browser. When you revisit our website using the same device, the information stored in cookies is subsequently sent back. The stored information that is sent back enables the respective website to recognize that you have previously accessed and visited it using the browser on your device.

We use cookies that are technically necessary for the operation of this website. In addition, we also use cookies that are only used for advertising and analytics purposes. For the latter, we require your consent. You can provide this consent in the cookie menu that appears when you access the site. Any consent you give there applies to how the cookie is set and used as well as to the subsequent processing of your personal data.

Legal basis: Section 25(1) of the German Telecommunications Data Protection Act (TDDSG) in conjunction with Art. 6(1)(a) GDPR and further data processing in accordance with Art. 6(1) GDPR.
Where cookie usage is strictly necessary, this is based on Section 25(2) TDDSG, and further data processing is carried out in accordance with Art. 6(1) GDPR.
The further processing of personal data for the operation of technically necessary cookies is based on Art. 6(1)(f) GDPR.
The further processing of personal data for the operation of technically unnecessary cookies is based on Art. 6(1)(a) GDPR.

Cookie consent solution
An overview of the cookies used, descriptions of the purposes of the cookies, and additional information can be found in our cookie consent solution.

You can accept or reject individual or all cookies separately when you first visit our website and subsequently at any time in our cookie consent solution by placing a green check mark next to the respective cookie or removing it and then clicking on “Save settings.”

The settings you have made in the cookie consent solution are only stored on the respective computer or mobile device. You will therefore need to set them again if you delete your browsing history or use a different device or internet browser.

Opting out of cookies
Cookies and the associated data collection can also be managed through the following website, provided the services participate: https://www.youronlinechoices.com/de/praferenzmanagement/

The deactivation is usually stored by means of a cookie. It must therefore be renewed if you delete the cookies. In addition, the deactivation must be carried out separately for each browser or device.

This website uses etracker to analyze usage data, a service provided by etracker GmbH (Erste Brunnenstraße 1, 20459 Hamburg, Germany). By default, etracker does not use cookies for this purpose. However, if analysis and optimization cookies are set, this is done only with your express consent in accordance with Section 25(1) TTDSG. 
If this is the case, cookies are used to enable statistical reach analysis of this website, measure the success of our online marketing efforts, and conduct testing procedures, such as testing and optimizing different versions of our online services or their components.

The data generated by etracker is processed exclusively in Germany on our behalf by etracker.

Data that could possibly allow a reference to an individual person, such as the IP address, login or device IDs, are anonymized or pseudonymized as soon as possible. The data is not used in any other way, combined with other data, or disclosed to third parties.

Legal basis: Art. 6(1)(f) GDPR. Our legitimate interest lies in optimizing our online services and our web presence.
Further information on data protection with etracker can be found here: https://www.etracker.com/datenschutzerklaerung/.

On our website, we use the “consentmanager” service, which is operated by consentmanager AB, Håltegelvägen 1b, 72348 Västerås, Sweden. consentmanager helps us to obtain and manage the consent of our website visitors for the use of cookies and similar technologies. The information collected is also made available to our advertising partners and other partners to ensure compliance with data protection guidelines. The following data may be processed in the scope of the use of “consentmanager”: consent status (whether and to what extent consent has been given), IP address (in anonymized form), information about the browser and device used, timestamp of consent, domain on which consent was given, geolocation (based on anonymized IP address), and unique consent ID (unique identifier for tracking consent).

The processing of the aforementioned data is carried out for the following purposes:

1. Obtaining and managing consent: Ensuring that the use of cookies and similar technologies is legally compliant.
2. Proof of consent: Documentation of consent to meet legal requirements.
3. Optimization of user-friendliness: Adaptation of the consent request to user requirements.
4. Disclosure to partners: Provision of consent information to advertisers and other partners to ensure compliance with legal requirements.

Legal basis: Art. 6(1)(c) GDPR (fulfillment of legal obligations) as well as Art. 6(1)(f) GDPR ((legitimate interest in the lawful collection and management of consents).
For details on data protection at consentmanager AB, please refer to their privacy policy at https://www.consentmanager.de/datenschutz/.

We use Google Ads Conversion, a service provided by Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland), to draw attention to our offers on external websites using “Google Ads.”

We can determine how successful the individual advertising measures are and aim to show you ads that are of interest to you, making our website more engaging for you.

Google delivers Google Ads through “ad servers.” For this purpose, we use ad server cookies, which are used to measure certain values, such as the ad impressions or clicks. If you access our website via a Google ad, Google stores a cookie on your device. These cookies are usually valid for 30 days. Google can use these cookies to recognize your internet browser. If a user has visited certain pages of an ad customer’s website within the last 30 days, Google and the customer can recognize that the user clicked on the ad and was redirected to this page. Each Ads customer receives a different cookie.

We ourselves do not collect or process any personal data in Google Ads. We only receive statistical analyses from Google, allowing us to better assess the impact and efficiency of advertising. We are unable to make a connection to you as an individual. We would like to link the data with Google Analytics and analyze the results generated there together.

Your browser automatically establishes a direct connection to the Google server. We have no influence on the extent and further use of the data. You can find more information at http://www.google.com/intl/de/policies/privacy and https://services.google.com/sitestats/de.html. To our knowledge, Google receives the information that you have accessed our website or clicked on one of our ads. If you are registered with a Google service, Google may also link the visit to your account. Furthermore, it cannot be ruled out that Google may obtain knowledge of your IP address.

If you wish to prevent tracking, you can do so, for example, in your cookie settings (you may not be able to use all the features of the service), by adjusting your browser settings accordingly, or by installing the plugin provided by Google at https://www.google.com/settings/ads/plugin.

Legal basis: Art. 6(1)(a) GDPR
Storage period: Up to 180 days

As part of the use of our website and services, we use services provided by Akamai Technologies, Inc. Akamai is a provider of content delivery network (CDN) services for the efficient delivery of media and software, as well as cloud security solutions. Data processing is carried out by Akamai Technologies, Inc., Pfingstweidstr. 60, 8005 Zurich, Switzerland.

Akamai processes the following categories of data in the course of providing its services: Technical data: IP addresses, log data, device and browser information. Usage data: Access times, requested content, interaction data. Security data: Information for detecting and defending against threats (e.g. DDoS attacks). The processing of the above data is carried out for the following purposes: Optimization of delivery: Efficient and fast delivery of content over a global network of servers. Security: Protection against cyberattacks and ensuring the integrity and availability of our website. Performance monitoring: Improving the stability and performance of our online services.

Legal basis: Section 25 TTDSG in conjunction with Art. 6(1)(a) GDPR

Please note that, as part of Akamai’s services, data may also be transferred to countries outside the European Union, in particular to the United States. This transfer is carried out on the basis of appropriate safeguards in accordance with Art. 44 et seq. GDPR, e.g. by concluding standard contractual clauses (SCC) or by other mechanisms provided by law to ensure an adequate level of data protection.
For more information about Akamai’s data processing, please refer to Akamai’s privacy policy at https://www.akamai.com/de/legal/compliance/privacy-trust-center.

Behind a login area, we offer a Corporate Design Guide on our site, which aims to ensure consistent corporate communication.

For the login, we store personal names, the corresponding company name, the email address, and the login password, which we need for identity verification and to enable access. For the processing, we use service providers to whom the collected data is passed on. This is done exclusively in compliance with statutory regulations, in particular the EU General Data Protection Regulation and the German Federal Data Protection Act.

Legal basis Art. 6(1)(a) GDPR. 
Storage period: The stored data will be deleted after the end of the access.

Passers-by can be filmed by cameras as long as they are right by the gate and the billboard that leads to the main entrance, and when parking in the public car park on the premises. However, the “public areas of the public parking lot” are not covered by the cameras or are blackened except for the edge directly adjacent to the Trioptics property. The camera on the gate is adjusted to capture only the area directly in front of the gate and the billboard to prevent vandalism.

Legal basis: Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest are exercising our house right and the fulfilling obligations towards our clients.

Storage period: Stored for 7 days, after which it is automatically deleted.

The EU General Data Protection Regulation (GDPR) gives you the following rights in relation to your data:

According to Art. 15 GDPR, you can request information about the data we process from you.

If we have inaccurate or incomplete data about you, you can request that we rectify this data (Art. 16 GDPR).

You can also request the deletion of your data (Art. 17 GDPR). However, there may be cases where we are not allowed or required to delete your data despite your request. If you request us to delete this data, we will verify whether such reasons exist. If not, we will delete your data.

The alternative to deleting your data is, in certain cases, to restrict the processing of your personal data (Art. 18 GDPR). Again, let us know how you want to proceed, and we will review the statutory requirements and find a solution that balances both your interests and ours.

You have the right to receive the personal data concerning you in a structured, commonly used, and machine-readable format (Art. 20 GDPR).

You have the right not to be subject to a decision based solely on automated processing, including profiling, except in the exceptional cases mentioned in Art. 22 GDPR (Art. 22 GDPR). No decision-making based solely on automated processing – including profiling – will take place.

If you believe that we are not complying with data protection requirements for processing your data on these websites, you can file a complaint with a data protection authority. 

You can revoke your consent to the processing of your personal data at any time with effect for the future. However, this does not affect the lawfulness of the processing carried out up to the point of revocation (Article 7(3) sentence 1 GDPR).

We use the services of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn”). As part of these services, LinkedIn collects and stores usage data in pseudonymous profiles to enable statistical analysis of website usage and the effectiveness of ads, as well as interest-based advertising on our website, LinkedIn, and LinkedIn partner sites. If you are a LinkedIn user, LinkedIn may also combine the data with your user account. With LinkedIn Marketing Solutions, LinkedIn uses a form (known as LinkedIn Lead Gen Forms) to transfer personal data to us. Lead Gen Forms are pre-filled forms with LinkedIn profile data that allow members to submit their data, which is publicly visible in the network, with just a few clicks. The requests generated by the forms are transferred directly to a lead management or CRM tool, e.g. HubSpot. We have no influence on data processing by LinkedIn. LinkedIn transfers data to the U.S. The transfer is based on the standard contractual clauses of the EU. LinkedIn also uses cookies to collect data.

Legal basis (marketing purposes): Art. 6(1)(a) GDPR.
Legal basis (statistical analysis): Art. 6(1)(f) GDPR. The analysis function enables us to improve the reach and presentation of our company and our services. This serves our business purposes. 
Storage period: Deletion by Linkedin after 90 days.

Further information on data protection in the context of LinkedIn services can be found here: https://de.linkedin.com/legal/privacy-policy

Right to object in individual cases in the event of a balancing of interests 
Data subjects have the right to object to the processing of their personal data for reasons arising from their particular situation. 

The prerequisite for this is that the data processing is carried out on the basis of our balancing of interests in accordance with Article 6(1)(f) GDPR. 

These cases have been described in this privacy notice. 

In the event of an objection, we will no longer process the personal data. This is unless we can demonstrate compelling legitimate grounds for the processing of this data that outweigh the interests, rights, and freedoms of the data subject. This also applies if the personal data is necessary for the assertion, exercise, or defense of legal claims. 

The objection can be made without formal requirements, with the subject line “Objection,” stating the name and address of the data subject, and should be directed to: 

TRIOPTICS GmbH
Strandbaddamm 6
D-22880 Wedel

or by email to info@trioptics.com.

January 2025.

This general privacy notice does not require the consent of the data subjects and is subject to regular review to assess whether any changes are needed. 

In the event of replacement by a new version, the previous version will be archived by us.